Terms of service

Welcome to Volta. By accessing or using our website, you agree to be bound by these Terms of Service and our Privacy Policy. Please read them carefully before using our services.

Terms of Service

1. General Conditions

By using our website, you agree to comply with all applicable laws and regulations. We reserve the right to refuse service to anyone for any reason at any time.

2. Products and Services

Our products and services are subject to availability. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time.

3. Orders and Payment

By placing an order with us, you are offering to purchase a product subject to these Terms of Service. All orders are subject to availability and confirmation of the order price. We reserve the right to refuse any order you place with us. In the event of an error in the listing, we reserve the right to correct the error and revise your order accordingly or cancel the order and issue a refund.

4. Shipping and Delivery

We aim to deliver products within the estimated timeframes. However, we are not responsible for delays caused by events outside our control. If our supply of the products is delayed by an event outside our control, we will contact you as soon as possible to let you know and take steps to minimize the effect of the delay. If delays extend beyond 30 days, you are entitled to cancel the order and receive a full refund.

5. Returns and Refunds

Please refer to our Return and Refund Policy for information on returns and refunds.

6. User Comments, Feedback, and Other Submissions

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.

7. Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

8. Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

9. Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, such as, but not limited to, transmitting viruses, collecting personal information without consent, or violating intellectual property laws. We reserve the right to terminate your use of the Service for any violation.

10. Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of the service will be uninterrupted, secure, or error-free. We do not assume any liability for losses resulting from the use of the service, except as required by law.

11. Indemnification

You agree to indemnify Volta and its representatives for any claims arising from your violation of these Terms of Service or any applicable laws.

12. Governing Law

These Terms of Service will be governed by and construed in accordance with the laws of Portugal.

13. Customer Responsibility for Orders

Customers are responsible for providing accurate shipping addresses and order details at the time of purchase. Volta is not liable for delays or losses due to incorrect information provided by the customer.

14. Updates to Terms

Any changes to these Terms of Service will be communicated via email to registered users. Customers are encouraged to review the terms periodically for updates.

15. Dispute Resolution

In case of a dispute, consumers can refer to the competent Consumer Dispute Arbitration Center. More information is available at https://www.consumidor.gov.pt.

Contact Information

Questions about the Terms of Service should be sent to us at info@volta-travelco.com.