Refund policy

We want you to be completely satisfied with your purchase from VOLTA. If you are not happy with your product, please read our returns, exchanges, refunds and cancellations policy below.

 

Order Cancellations

You may cancel your order as long as it has not yet been processed or prepared for shipment.

To cancel your order, please access your customer account. Once logged in, you will be able to view your orders and cancel the order if this option is still available.

After an order has been processed, prepared or shipped, cancellation may no longer be possible. In this case, you may request a return once the order has been delivered, according to the conditions described below.

 

Returns

You have 30 days from the date of receipt to request a return.

Returns must be requested directly through your customer account. To start a return, please access your account, select the order you wish to return and follow the available steps.

Returned items must meet the following conditions:

  • The item must be unused and in its original condition;
  • The item must include all original packaging and accessories, where applicable;
  • The item must not show signs of use, damage, washing or alteration;
  • The proof of purchase must be available.

In accordance with applicable consumer law, customers may request a return within 14 days of receiving their order without providing a reason. VOLTA extends this period to 30 days, provided that the return conditions described above are met.

After submitting your return request, VOLTA will review it and notify you once it has been approved or rejected. Please do not send the item back before your return request has been approved.

The buyer is responsible for return shipping costs, except in cases where the item is defective, damaged or incorrect.

If the item is not returned in its original condition, the buyer may be responsible for any loss in value.

 

How to Request a Return

To request a return:

  1. Access your customer account;
  2. Select the order you wish to return;
  3. Follow the steps available to submit your return request;
  4. Wait for our confirmation before shipping the item back;
  5. Pack the item securely, preferably in its original packaging;
  6. Ship the item to the return address provided after approval.

 

Refunds

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

If approved, your refund will be processed to the original payment method.

Shipping costs are non-refundable, except where otherwise required by law or in cases of defective, damaged or incorrect items.

Refunds will be processed within the legally applicable period. VOLTA may withhold the refund until the returned item has been received or until the customer provides proof of return shipment, whichever occurs first.

Please note that, depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

 

Exchanges

If you wish to exchange an item, please request a return through your customer account and place a new order for the desired item.

If you need assistance, you can contact us at info@volta-travelco.com.

The customer is responsible for return shipping costs and for any difference in price, except in cases where the item received is defective, damaged or incorrect.

 

Damaged, Defective or Incorrect Items

If you receive a damaged, defective or incorrect item, please contact us as soon as possible at info@volta-travelco.com, including your order number and photos of the issue.

We will review the case and work with you to resolve it promptly.

In these situations, VOLTA will cover the necessary costs associated with the return or replacement of the item, where applicable.

 

Legal Guarantee

All products sold by VOLTA are covered by the legal guarantee of conformity, as provided under Portuguese law.

If your product presents a defect or lack of conformity, please contact us at info@volta-travelco.com with your order number and a description of the issue.

This guarantee applies to defects or lack of conformity that are not caused by misuse, normal wear and tear, accidental damage or improper care of the product.

 

For any questions about returns, exchanges, refunds or cancellations, please contact us at info@volta-travelco.com.