Shipping policy
At Volta, we strive to ensure that your order is processed and shipped as quickly as possible. Please review our shipping policy below for details on processing times and delivery estimates.
Shipping Policy
Order Processing:
- Once we receive your order, we process and ship it within 1-2 business days.
- You will receive a confirmation email with tracking information once your order has been shipped.
Delivery Times:
- Portugal: Approximately 1 day
- Europe: Approximately 3-8 days
Please Note:
- Delivery times may vary due to carrier delays, holidays, or peak shipping seasons.
- We are not responsible for delays caused by customs or other local delivery issues.
- If delays exceed 30 days, you are entitled to cancel your order and receive a full refund.
Shipping Rates:
- Shipping rates are calculated at checkout based on your location and the shipping method selected. The standard shipping method is registered courier.
Tracking Your Order:
- Once your order is shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment.
Free Shipping (Portugal):
- We offer free shipping for orders within Portugal
Customs and Import Taxes:
- Buyers are responsible for any customs and import taxes that may apply. We are not responsible for delays due to customs.
For any questions or concerns regarding your order, please contact us at info@volta-travelco.com. Thank you for choosing Volta, and we hope you enjoy your purchase!